Back in 2018, we started providing families the quality Asian cookware they need like frypans and wokpans. Today, we’ve expanded our portfolio to include sought-after Asian snacks and Asian spices too. Now everybody can enjoy the rich and authentic flavours of China, Korea, and Taiwan at home.
If you love Asian cooking and Asian cuisine, you’ll love Applewood Signature®.
If you’re looking for more information on our payment processes, shipping, and returns, you’ve come to the right place!
Check out some of our commonly asked questions below for a quick answer to any inquiries you may have. If your question isn’t listed below, simply reach out to us and we’ll be more than happy to answer it for you!
Online Return Policy & Order Changes
What Is Applewood Signature®’s Return Policy?
We stand behind the quality of all our products. However, we value our relationship with you, which is why we are happy to offer a return policy for products that you purchase directly from Applewood Signature®.
RETURN POLICY
Please open and inspect your order immediately upon arrival. Please take a photo of the original outer package, so we can verify the product has been purchased from our website. You have 2 days from the date of delivery to notify us of any issues and our team will discuss all available options with you.
To be eligible for a return, your product must be unopened and in the original packaging.
The product must also be returned one month before the expiration date to be eligible for a refund.
A 20% restocking fee applies for all non-defective returns.
We do our best to process orders for timely delivery, but cannot be responsible for damaged or compromised products due to the following:
Delayed deliveries due to weather or other “Acts of God”
Incorrect addresses (please be sure to include apartment, suite, or floor numbers, as needed.)
Unopened shipments
Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify the recipient of the pending arrival of perishables.
Items that have been discarded or consumed.
RETURN SHIPPING
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
To return an item to us, please ship it to the following address:
Chens Enterprises Corporation
5830 Coopers Ave
Mississauga, ON
L4Z 1Y3
If you have any questions on how to return your item to us, please contact us directly at (905) 624-1188 or sales@chensec.com.
REFUNDS
Once the product has been received by Chens Enterprises, we will notify you that we have received the returned product. Our team will inspect the product and notify you of the status of your refund. If the refund is approved, you will be reimbursed in the same method used to pay.
We can only refund shipping costs if your return is due to any of the following reasons:
Incorrectly fulfilled
Product(s) arrived damaged
Can I Change the Quantity of Items Purchased After Placing My Order?
This will depend on whether or noy we’ve already fulfilled your order. If you realize after placing an order that you ordered the wrong item or quantity, please get in touch with us as soon as possible at (905) 624-1188 or sales@chensec.com and we’ll see what can be done to help you.
What Do I Do If I’ve Received Damaged Items or Items That I Didn’t Order?
Please open and inspect your order immediately upon arrival. You have 2 days from the date of delivery to notify us of any issues. You can reach us at (905) 624-1188 or sales@chensec.com. Please take a photo of the original outer package, so we can verify the product has been purchased from our website. Also include your order number, description of the problem, and quantity of the items affected in your message, and we’ll get back to you to discuss all possible options.
What Are Your Customer Service Hours?
You can reach us by phone at (905) 624-1188, Monday to Friday, from 9:00 am EST until 6:00 pm EST. Alternatively, you can send us an email anytime, and we’ll get back to you the next time we’re in the office.
Online Order Information
What Payment Methods Do You Accept?
Through our secure payment page, you can pay using Visa, Mastercard, American Express and other credit card companies.
How Long Does an Order Take to Process?
Most orders are processed within 24-48 hours. In a rush? Give our office a call at (905) 624-1188 and we’ll see what we can do about rushing your order.
How Do I Check the Status of My Order?
Once you order, you’ll receive an order confirmation email. You’ll also receive a shipping confirmation email once your product is on its way to you. If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.
How Do I Cancel My Order?
This will depend on whether or noy we’ve already fulfilled your order. If you realize after placing an order that you ordered the wrong item or quantity, please get in touch with us as soon as possible at (905) 624-1188 or sales@chensec.com and we’ll see what can be done to help you.
Shipping Information
How Much Does Shipping Cost?
There are multiple options for shipping. You can pick which option works best for you at check-out.
For all orders being shipped to residential addresses, you are responsible for any additional charges as determined by the arranged courier. We will not deliver to a PO Box.
Does Applewood Signature® Offer Free Shipping?
Please note, Applewood Signature® provides FREE Shipping for orders over $50.00 before tax.
Where Does Applewood Signature® Ship To?
Currently, we only ship within Canada.
How Long Does Shipping Take Once I’ve Placed My Order?
Shipping times vary based on the shipping courier used, however, most orders are fulfilled on our end within 24-48 hours. You will receive an email confirmation once your order has been shipped.
Does Applewood Signature® Provide Tracking for Shipping?
If you selected a tracked shipping option at checkout, your shipping confirmation email will feature a tracking number for your convenience.
Still Have Questions?
Please don’t hesitate to get in touch with Applewood Signature® for any additional questions or concerns you may have. You can reach us by email or give us a call at (905) 624-1188.
